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FAQ FAQ

Contact

Ltd "Lilo Prodact Service"

Address: Tbilisi, Kakheti highway 112 (adjacent territory of "Lilo Mall")

Phone: +995 322 02 20 02

Email: info@liloshop.ge

Working days: Monday-Friday

Working hours: 10:00 - 18:00

For sales related questions, please email: sales@liloshop.ge

In case of technical error please contact: support@liloshop.ge

How to find Liloshop

The company "Lilo Prodact Service" is located in the "Lilo Mall" area and the buyer has the opportunity to use mini-buses and bus from the following addresses:

Metro Varketili - mini-taxi №165

Metro Isani - mini-taxi №175

Metro Samgori (upper) - mini-taxi №194

Subway 300 Aragveli - Minus Taxi No.178

Metro Avlabari - mini-taxi №159

Subway station - mini-taxi №152

Metro Gldani - mini-taxi №158

Tbilivi building I - mini taxis №168

Lilo settlement - mini-taxi №185

Ketevan Queen's Avenue # 67 - Bus # 41

The mini-buses from Rustavi (passing from Madagne Territory)

How to register on the site

Registration is required for the main page select the "My Account" to register, select Private person or legal entity. Then fill in the fields.

E-mail - Enter your e-mail address in the field below, which you will use later on your site to authorize.
Password - Enter the desired text or numbers in the box.
Repeat the password - enter the exact same text in the 'password' field.

How To Make A Liloshop

After passing the registration / registration on the site, you are given access to a private room where you will place the desired product in the basket, indicate the location, name, surname and phone number. After that you select the desired courier company, pay the card and your order will automatically be placed.

My order has been sent but not yet received, why?

If the delivery period is not exhausted from the order of the order, please wait for the courier, otherwise contact the sales department with the specified e-mail. Email: sales@liloshop.ge or contact number: +995 322 02 20 02

When will I get my order?

You will receive an order from 12:00 to Tbilisi on the second working day and 12 hours - on the 3rd working day.

Product delivery time in the region is 2-5 business days.

Holidays: Sunday

Up to 10kg the item courier brings to the door. 10kg above the entrance.

Why did not all products come out of the order?

If any of your products have been lost, please contact the site administrator at the following address: info@liloshop.ge or call us at: +99532 202 2002.

Why did not you order a confirmation letter?

Check SPAM messages on your e-mail.
Please check whether you have completed the order process.
It may be technical hassle. Contact your site administrator if this problem exists.

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Which countries can you send?

At this stage it is possible only in Georgia.

In the nearest future the delivery service will be added to the following countries: Azerbaijan, Ukraine, Armenia and Russia.

Can I pick a delivery time?

Before you submit, you will be contacted by a courier who can agree to the time of delivery.

I received the parcel that does not comply with what I do

Please contact the site administrator, in details, tell us about your problem. We will try to correct the shortcoming in the near future.

Can I see the delivery process?

Yes, you will have the opportunity, in the eyes - Keep track of your order to send the ear.

Can I order products with gift packaging, is it possible?

We do not have a similar service yet, but in the near future we will definitely add.

Is the item free?

Order delivery is paid and determined by product characteristics and residence. Delivery of the item in Tbilisi is free of charge for more than 50 GEL.

Is it possible to change the order you already have?

You may need to contact the site administrator.

Will you bring me great products too?

Yes, come. Product size-weight determines the cost of delivery service.

Do you have a delivery service in the whole territory of Georgia?

Yes, the delivery service is carried out throughout Georgia.

Payment and its forms

How can I pay

Payment can be made through non-cash payment through Visa / Mastercard cards and bank transfer. You can also benefit from the installment of TBC Bank.

Should a payment be made after placing the order?

Order can only be ordered in case of 100% advance payment or through installment on specific types of products.

Where can I view invoice?

You can view invoice in a personal profile where the box is named "My Orders". At the bottom of the page you will see a list of the products you have selected, and at the bottom of the page, click "View Invoice".

Can I change the order?

For the change, please contact us at +99532 202 2002 or email us at: info@liloshop.ge

How do I make the payment of the order correctly?

You should contact the administrator immediately, within 2-3 days your request will be reviewed and the extra amount will be returned to your bank account (within 5 working days)

Return - exchanged

Can I get back the product back

The product can be changed back to 48 hours after receiving parcels in following cases:

Product Damaged A. During transportation;

The product was found in the factory wing;

Product characteristics do not match, different from the features described on the web site;

By mistake you received another product.

Other reasonsIn case the order is not subject to return.

How can I get a product

1. Return through the webpage

- Purchase the purchased product into the original packaging and place it in the mailbox.

To send or replace the product, please send us or personally to the following address: "Lilo Prodact Service", Tbilisi, Kakheti highway # 112, 0151.

- Print a form to return the item from the web.

- Click on "My Account", then select "Order".

- Find the right order of return order, fill the product back to the form "Request for Change or Return" where you have to specify the reason for returning the product.

- Click the link "Return".

- Complete the return box to fill the box so that you can read the completed form.

As soon as the returned product comes to our address, we will notify you by e-mail.

I can Lose it Back Return The process ?

If you have changed the idea to return the product please contact: +995 322 02 20 02 sales@liloshop.ge

How long will the money be returned?

If the return on your return corresponds to the reasons listed in our listing, the amount will be returned to the bank account (card) within 5 business days after the application is satisfied .

Which products have a guarantee?

All of those Product, which features a guarantee.

How long has a product warranty?

The duration of the guarantee depends on the specificity of the product.

How can I do it if the product is damaged during transportation?

If your product or packaging is damaged during delivery (transaction), you should not take the item from the courier and immediately contact the site administrator.

The list of products which can not be returned

1. Personal hygiene means

2. Treatment and prophylactic subjects in home conditions (eg thermometer)

3. Medical Equipment, Instruments

4. oral hygiene products

5. Eye lenses

6. Baby care products

7. Cosmetic products

8. Toothbrush, hair brush, hair tanning, "parik"

9. WillMery goods bought by maestro,

(Eg, family textile, cable, lynoleum, etc.